Whether it’s a bus journey, a governmental procedure or simply booking tickets online, a service designer’s job is to find ways to improve services for the people who use them. Looking to improve the user journey, their work entails researching and analysing an entire experience – which might include running workshops and interviews to gather insights – in order to come up with new solutions. If you have an interest in design, how people use and interact with services, a knack for efficient research and a love of making things functional, this could be the job for you!
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