Not many kids would be resourceful or cunning enough to request that their detentions take place in the school’s workshop. But when Maya Alvarado got in trouble, you could argue that she was really prepping for a career as a service designer. Now working at socially focused design studio Snook, she spends her days in search of vital insights into peoples’ lives and behaviours – using research to highlight the difference between what people say they want, and what they actually need. Passionate about equality in the workplace, Maya also co-runs Power Project. Founded in response to the fact that women only make up 1% of the skilled trades workforce, the initiative sets out to break down the barriers of using power tools. She tells us more about how studying graphics, and later product design, put her on the path to helping others.