Where does the majority of your work take place?
I could be in a studio, a coffee shop, someone’s home garden studio (never call it a shed, I learned that early on!) or a museum. I’m also lucky that I can work from home rather than report into an office when I’m not with clients. Home is where I can organise my week ahead, sort out samples and keep up-to-date with the masses of requests we have each day for swatches and meetings.
Since January this year we have been lucky enough to have opened our amazing W1 Show Space. I can now meet clients in there and spend the whole day meeting clients. It’s an incredibly inspiring place for visitors and it makes my job pretty easy as we have all of our papers there so a designer can come in and walk away with sheets and swatches.
How collaborative is your role?
Because I technically work alone, my day is spent interacting face-to-face with the people I’m visiting that day. However, I spend a huge amount of time on the phone with both our London and Hull offices. I really honestly mean it when I say I couldn’t do my job without the huge network of people within our organisation. From Trevor who makes the beautiful dummies our clients request and the London office who organise quotes for customers wanting to buy paper, to the guys and girls in Hull who hand pick, cut, score, trim, duplex, make envelopes and then wrap and pack each piece of paper my clients ask for. We are an incredibly close knit company and the people behind the scenes are the ones who make the job that I do possible.
What are the most and least enjoyable aspects of your job?
As with most jobs there are highs and lows. A personal hatred of mine is my personal admin. I’m terrible and hate report writing. My time management for clients is pretty good and I’m always on top of that, but I’m pretty appalling at the admin I have to do weekly (I’m sure my boss is reading this and agreeing!) I also really really hate dealing with complaints. It’s rare that I have to get involved, but if a print job has gone wrong and the printer is suggesting the paper is the cause, I will have to manage that and resolve it. As for the rest of my job, it’s great. I’m always blown away by the amazing way our papers are used and the innovative ideas that can evolve from a meeting.