What are the most and least enjoyable aspects of your job?
The least favourite part of the job, and this applies to anyone in any agency, is completing time sheets; but though tedious, they are integral to understanding the status of a project budget and informing business efficiency. As a people person, meeting our clients face-to-face and working with our team to deliver compelling solutions is the best bit. Halo’s people are also a highlight, we genuinely get on so well and actively look forward to Friday at 4pm, when the beer fridge opens, of course.
What has been the most exciting project of the last twelve months?
This would be the project for DF Concerts (part of Live Nation) where we designed and built the T in the Park, Gigs in Scotland and King Tut’s websites. T in the Park was the highlight: working with the marketing and design team at the DF Concerts’ offices in Glasgow to define the brand and digital approach for 2016; building great relationships with them throughout the project; getting to go to the launch party with them and attend the festival itself VIP was a welcomed ‘thank you’ from a happy client.
What skills are essential to your job?
To be successful in client services you need to be: organised, an effective communicator (on e-mail, on the phone and in person), confident to negotiate, commercially focused, strategic, efficient, personable, calm.
What tools do you use most for your work?
A Macbook Pro, Gmail, Studiometry (for project numbers, tracking and time sheets), Smartsheet (for timing plans), Paymo for (web development project management, ticketing and tracking), Slack (for online comms with the teams), Zoom (for video conferencing, great for oversees clients), Google Drive (for documentation creation requiring multiple editors – PID’s, Ways of Working).