The Communications Officer is a vital part of the Communications and Development team, playing a crucial role in developing and delivering year-round communications and fundraising campaigns, for the Festival each May and our year-round work in schools and with communities. The post holder needs strong content creation skills (particularly in video and photography), communication and administration skills, as well as a good understanding of marketing and development for the arts.

Main Duties

1. Work collaboratively with the Communications Officer (Social Media) and others to develop rich and varied content that reflects the organisation's work, and tone of voice and successfully engages target audiences, and funders and builds relationships with external stakeholders to enhance the organisation’s visibility through online content.

2. Lead on generation of high-quality visually engaging and relevant film and photography content including event coverage, promotional videos, interviews and project documentation.

3. Lead on editing of supplied film and photography content to ensure it meets professional standards and aligns with the organisation’s branding and messaging.

4. Lead on the sourcing of marketing and communications copy, film, photography and content from festival artists and agents, ensuring all material is received in good time.

5. Generate additional content for the organisation’s channels as required including writing and commissioning blogs, creation or commissioning of audio brochures and podcasts.

6. Manage the commissioning and coordination of additional photography, and videography services for the organisation.

7. Develop the organisation's use of video-sharing platforms.

8. Support the delivery of the organisation’s social media communications ensuring an active and engaging presence across all its channels.

9. Create, commission, source and edit supplied copy for organisational website, e-mail campaigns or publications.

10. Assist the Marketing & Box Officer Manager with the content and execution of marketing and communication campaigns.

11. Deliver and develop the organisation's Young NNF scheme for 18-25 year olds.

12. Become a Spektrix ‘Super User’ and support the Box Office & Marketing Manager in delivery of Box Office and ticketing function.

13. Support the Marketing & Box Officer Manager with website management including assisting with Google Analytics.

14. Respond to enquiries from supporters and the public, such as handling general enquires and collating responses to invitations to events.

15. Contribute to Office Management including being part of the First Point of Contact group.

16. Undertake training as identified and agreed with the Head of Communication & Development, which might include health and safety, safeguarding and first aid training.

17. Undertake any other duties which might reasonably be deemed to be within the status of the job and appropriate to the post.

18. Carry out all duties in accordance with appropriate internal and statutory procedures, including our environmental policy.

19. Adhere to Norfolk & Norwich Festival’s employment policies and procedures with particular reference to Safeguarding Children and Adults at Risk, Equal Opportunities and Health and Safety.

Person Specification

In short-listing and interviewing candidates, the panel will be looking for the following:

It is essential that the Communications Officer has:

· excellent content creation skills, particularly video and photography

· Ability to manage own workload and prioritise tasks

· excellent verbal and written communication skills

· experience in marketing and development campaigns

· experience in website Content Management Systems

· experience in project management

· an interest in arts and culture (for example but not limited to music, performance, visual art, and circus)

It is desirable the Communications Officer has:

· experience in communications and development in an arts organisation

· experience of working with client management software (CRM) and/or ticketing systems

· experience in delivering social media content

How To Apply

Application is by the completion of Norfolk & Norwich Festival's Application Form (a CV may be attached, in addition, if desired) which should be emailed to [email protected] along with a completed Equal Opportunities Recruitment Monitoring Form.

For the supporting statement in section 3 of the application form, we encourage you to use examples to demonstrate how your skills and experience meet the criteria in the person specification.

If you would rather submit sections 2 and 3 of the application form by video, please use a common format such as MOV, MP4 or AVI and submit this alongside your application.

If you require the forms in large print or would like a paper copy posted to you please contact [email protected].

Applications submitted without a completed application form (i.e. CV only) will not be considered.

Deadline

The deadline for receipt of applications is 10 am, Monday 9 September 2024. No applications can be considered after the closing date.

Interviews

We anticipate that interviews will take place on Monday 23 September 2024. Please advise us if you are unavailable at this time.

Applicants will be notified if they have been shortlisted for an interview by Friday 13 September. Whilst we would like to be able to contact all unsuccessful applicants, with the volume of applications received that is not always possible.

Queries

If you have any questions about the post or application process, please contact the office Manager on 01603 877750 or [email protected]