Administration

· Support the General Manager with the studio and room hires process, ensuring timely responses to prospective and existing hirers.

· Support the General Manager with office management, including stationery orders, and repair and purchase of office equipment.

· Support the General Manager with administration relating to HR, policies and working groups

Supporting the Stage Door Team

· Oversee and maintain administrative processes on stage door, always looking for more efficient and reliable protocols.

· Lead on keeping Stage Door presentable and functional, ensuring a warm and helpful welcome to artists, staff and guests.

· Ensure the Stage Door Manual is kept up to date with processes and best practice.

· Support the team of Stage Door Keepers, addressing performance issues e.g. safety-critical errors, punctuality.

· Build the rota, and manage rota changes, shift swaps and staff illness.

· Offer emergency cover in case of staff illness or other absence, for periods mutually agreed with the General Manager.

· Lead on the training of new Stage Door Keepers.

· Oversee administration of recruitment, and ensure all Stage Door Keepers are logging information accurately, storing files correctly and with discretion.

· Ensure accurate and timely Equal Opps data collection for new staff and applicants.

· Respond to queries and comments. Resolve complaints in person in a sensible and sensitive manner and pass on any issues to the General Manager.

· Liaise with other departments to ensure the smooth running of performances and events.

Regular Stage Door Duties

• To open and close the building, performing solo walkarounds at unlock and lock up.
• To welcome guests to the building, acting as key contact for the Unicorn Theatre and maintaining security of the building at all times.
• Monitor the fire system and be able to operate the panel with confidence; including isolations, testing and resetting. (Training will be provided)
• To fulfil core fire evacuation responsibilities, communicating with the Performance Manager / Fire Warden as alarms are investigated and evacuations enacted.
• Record deliveries sent and received and distribute post.
• Arrange interview schedules, phoning shortlisted candidates and booking them in.
• Provide ad hoc administrative support to members of Unicorn theatre staff. This could include tasks such as helping with travel bookings, proofing, filing, data entry.

This list of responsibilities is not exhaustive and you may be required to perform duties outside of this as operationally required and at the discretion of your line manager.

Person Specification

Essential

• Available to work a mixed shift pattern, including evenings and weekend. Example shifts are
  8.30am – 2.15pm, 2pm – 7pm, or 3.30pm – 10pm.
• Availability to work weekends, at least two weekends in each calendar month.
• Previous experiences in a customer-facing or administrative role.
• Well-organised, with the ability to follow processes and self-motivate during quiet periods.
• Excellent time management and punctuality.
• Able to undertake unlock and lock up rounds of our building, including ensuring that stairways are clear, and windows and doors are secure.
• Calm and confident in pressured situations such as fire alarms and evacuations.
• Ability to communicate effectively with a wide variety of people, offering a warm and informative welcome.
• Confident in different communication methods: telephone, radio, email and face-to-face.
• Competent in the use of Microsoft Office programmes including Outlook and Excel.

Desirable

• Previous experience managing studio hires or other room booking systems.
• Fire Warden trained; certificate less than 2 years old (training can be provided)
• Previous experience in operating fire and security systems

Salary: £16,411.20 for 3-days a week (FTE£27,532)

Contract: Fixed term, 12-months. 24-hours per week.

Start date: End of October 2024

How To Apply

To apply for this post, please email [email protected] with the following:

· A cover letter telling us how you meet the Person Specification for the role of Stage Door Administrator

· Your CV

· Our Equal Opportunities Monitoring Form

· Our Additional Information Form

CVs and documents should each be no longer than one A4 page each.