Opportunities Board

IT Desktop Support Technician
Edinburgh Festival Fringe Society

Opportunity closes: 24th May 2022
Type: Fixed-Term Job
Based: Scotland
Salary: min £455.00 per Week

Website: edfringe.com
Instagram: @Edinburgh Festival Fringe Society

Background
The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

It all began in 1947 with eight companies – six of them from Scotland – taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Seventy-five years later, the Fringe has grown to become the greatest celebration of arts and culture on the planet. In 2019, over 30,000 artists put on 3,841 shows in 323 venues right across Edinburgh.

The Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate; provide information and assistance to audiences; and celebrate the Fringe and what it stands for all over the world.


Roles and responsibilities
We are looking to recruit an IT Desktop Support Technician to work in an exciting and challenging first line support role. You will make a real contribution to an expanding organisation operating in the rapidly changing event and festivals ticketing market. The purpose of the role is to assist Red61 in the management and running of the Fringe IT requirements. You will have responsibility for handling staff queries directly or as requested by senior staff, analysing problems and providing appropriate solutions.

The successful candidate with the support of the Senior IT Desktop Support Technician and Red61, will perform a wide range of duties, including but not limited to:

managing the day-to-day Fringe IT desktop support enquiries
providing comprehensive support and advice for Fringe staff’s computer usage.

This will include:

  • General day-to-day queries eg locked accounts, software requests, printing issues and hardware faults
  • Adding/deactivating users to the Fringe network with the appropriate authorisation
  • Adding/deactivating users to the Fringe Avaya Phone system with the appropriate authorisation
  • Maintaining software and anti-virus updates on all PCs, Macs, etc
  • Working with Red61 to create/maintain efficient IT processes and policies including those relating to PCI:DSS
  • Assisting with the networking, installation and support of equipment at the Fringe Society’s temporary
  • Satellite operations leading up to the festival
  • Any other tasks as required by the Fringe Society senior managers or Red61.


Personal specification
Essential

  • Should be well versed with Active Directory, Group policies, DNS and troubleshooting Windows problems.
  • Good knowledge of networking, eg IP addressing, VLAN , basic switch configuration and management.
  • Excellent knowledge of Windows Office Products.
  • Basic knowledge of Linux based systems.
  • Excellent written and verbal communication skills.
  • Ability to analyse software and hardware related problems and solve user queries.
  • Ability to read and understand existing documentation and an ability to contribute to their further development.
  • Methodical approach to handling workload with close attention to detail.
  • Ability to work under pressure.
  • A willingness to occasionally work unsociable hours.
  • A willingness to learn and apply new skills.
  • Suitable candidate will need to be physically fit and an understanding of manual handling techniques is needed as the role involves the movement of PC’s and ancillaries, some of which are relatively heavy. (Moving equipment and suitable transportation will be arranged.)

Desirable

  • Knowledge of Mac OSX.
  • Knowledge of graphical packages including Adobe InDesign and Photoshop.


Rate of pay and hours of work
The rate of pay for this post is £455 per week, based on 35 hours per week.

Normal working hours are 10:00 to 18:00, Monday to Friday with a one-hour unpaid lunch break. In the run up and during the festival you will be required to work six days a week on a shift pattern covering the hours of 09:00 to 21:00, Monday to Sunday. During this period, your rate of pay will increase to £588 per week.

We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.