Opportunities Board

Retail and Information Assistant
edfringe

Opportunity closes: 27th Jun 2022
Type: Fixed-Term Job
Based: Scotland
Salary: min £9.90 per Hour

Website: edfringe.com
Instagram: @Edinburgh Festival Fringe Society

Background

The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe. 

It all began in 1947 with eight companies – six of them from Scotland – taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Seventy-five years later, the Fringe has grown to become the greatest celebration of arts and culture on the planet. In 2019, over 30,000 artists put on 3,841 shows in 323 venues right across Edinburgh. 

The Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation, and imagination. We exist to support, advise and encourage everyone who wants to participate; provide information and assistance to audiences; and celebrate the Fringe and what it stands for all over the world.

We are looking for outgoing and motivated sales assistants that want to provide great customer service to visitors to the Fringe so they can have the best Fringe experience possible. The Fringe shop during August is an exceptionally busy hub selling merchandise and also providing information to Fringe visitors and often it’s the first-place visitors to the Fringe come.

This role sits within the Operations department, which is responsible for providing a flexible and high-quality service, ensuring continuous improvement across the organisation. The day-to-day tasks of the Operations department include managing the facilities and operations of the Society including IT, premises, retail and administrative support.


Role and responsibilities

You will perform a wide range of duties, including but not limited to:

  • Successfully assisting customers to purchase merchandise and giving first-class levels of customer service
  • Understanding our merchandise range and their selling points to help customers find the perfect souvenir to take home a piece of the Fringe
  • Ensuring shop is tidy and well maintained and that all products are displayed to maximise sales
  • Assisting with processing stock deliveries and organisation of stock and stock room to ease shop replenishment and ensure sales are not lost
  • Ensuring that all who engage with the Fringe Society have a positive experience and are given accurate information in an efficient and helpful manner
  • Providing an accurate and efficient information service to the public and advising the public on general ticketing, programme and venue enquiries.


Person specification

Essential

  • Experience working in a busy environment, particularly in retail or hospitality.
  • Strong communication skills and the ability to interact with a wide range of people, including all ages, nationalities and those with access requirements.
  • Ability to listen, engage with a customer’s needs, and respond concisely and helpfully.
  • Adaptable and able to pick up new information quickly.
  • Willing to learn new procedures and new systems.
  • Ability to maintain a calm and steady demeanour under pressure, whilst maintaining an efficient and effective service.
  • Attention to detail, with good numeracy skills and accurate cash handling.
  • Good command of English.


Desirable

  • Experience of the Edinburgh Festival Fringe or working within a similar festival.
  • Local knowledge of Edinburgh and the festival season.
  • A knowledge of manual handling techniques.
  • Foreign language skills in any languages, but especially Spanish, French, German or Italian.
  • British Sign Language skills.


Rate of pay and hours of work

The rate of pay for this post is £9.90 per hour.

Normal working hours are six hours per shift, between 09:00 and 18:30, Monday to Sunday. Four positions are available – three 30-hour positions and one 18-hour – please include your preference within your application.

Contract 1 – 30 hours
Contract 2 – 18 hours
Both


We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.