Opportunities Board

Front of House Staff - Van Gogh Alive
Edinburgh Festival Fringe Society

Opportunity closes: 11th Jul 2022
Type: Fixed-Term Job
Based: Scotland
Salary: max £9.90 per Hour

Website: edfringe.com

Event – Van Gogh Alive

The most visited immersive multi-sensory experience in the world.


Having dazzled over 8.5 million visitors across 75 cities worldwide, the most visited immersive, multi-sensory experience in the world is making its hotly anticipated debut in Edinburgh in 2022 for an exclusive four-month run.


Hosted within a stunning, purpose-built venue at Festival Square, Edinburgh from March 17 to July 17, this Covid-safe and family-friendly experience is anticipated to become one of Scotland's biggest visitor attractions; providing a truly world-class cultural experience in the heart of the capital city.

Prepare to transcend time and space as you accompany Van Gogh on a journey through the Netherlands, Arles, Saint Rémy and Auvers-sur-Oise, where he created many of his timeless masterpieces. Set to an evocative classical score, a thrilling display of over 3,000 inspirational images transforms every surface that surrounds you in what has been described as an "unforgettable multi-sensory experience".


At Van Gogh Alive you don't just look at his paintings, you step inside them and feel their power.


Purpose of the role 

To ensure that every visit to the Van Gogh Alive at Festival Square, Edinburgh is an enjoyable learning experience and provide an outgoing, helpful and knowledgeable public face for Van Gogh Alive.


Role and responsibilities

The successful candidates will perform a wide range of duties, including but not limited to:

  • Providing a professional and informed first point of contact when welcoming all visitors to Van Gogh Alive.

  • Identifying visitors’ needs, particularly those of children, families and visitors with access needs.

  • Providing visitors with information about the Van Gogh Alive Exhibition.
  • Scanning entrance tickets as required.
  • Carrying out ticket sales as required.
  • Selling merchandise as required.
  • Remaining vigilant at all times.
  • Working with other departments within Festival Square and 180 Box Office/Fringe Society to the best possible experience for all visitors.
  • Attending meetings as required and effectively communicating information to all relevant personnel.
  • Promoting and complying with legislation and Festival Square/Fringe Society policies on equal opportunities and health and safety in the delivery of services and the treatment of others.
  • Identifying and undertaking training and development as required in order to meet personal and business needs.
  • Enjoying meeting and interacting with people
  • Undertaking any other reasonable duties, commensurate with the level of the post, to ensure the smooth running of the event.

Person specification

Essential

  • Ability to work within a team as well as on own initiative.

  • Excellent interpersonal skills.

  • An active, open-minded, friendly approach to dealing with customers.

  • A flexible and adaptable approach to fulfilling the duties of the post.

  • A continuing interest and knowledge in the visual arts.

  • Enjoying meeting and interacting with people.

  • A genuine commitment to the best standards of customer care.

Desirable

  • First aid training

  • Experience in working front of house in a gallery or large-scale event.

  • Cash handling.

Rate of pay and hours of work

The rate of pay for this post is £9.90 per hour.


Operating hours are working hours are shifts within our operating hours 08:30 to 22:00, Tuesday to Sunday (with the occasional Monday) over the event period Thursday 17 of March to Sunday 17 of July.

Training for this role take place 14 and 15 of March. We have both part-time and full-time roles available, please indicate your availability and your preference on your application form. We are a flexible working employer and will work to accommodate your request where possible.


We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.


The Edinburgh Festival Fringe Society is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of the Edinburgh Festival Fringe. We are an equal opportunity employer and welcome applications from all sectors of the community. We are also proud to be a Disability Confident Employer and aim to successfully employ and retain disabled people and those with health conditions. We expect employees to support these commitments and to assist in their realisation.