Opportunities Board

E-commerce Assistant
Van Peterson Designs

Opportunity closes: 12th Jul 2022
Type: Full Time Job
Based: London
Salary: min £21,000.00

Website: vanpeterson.com
Instagram: @vanpetersondesigns

It takes an energetic and entrepreneurial spirit to work with Van Peterson. We are a team of all-rounders that are passionate about getting involved with all elements of running and promoting the business. As we are in an exciting period of growth, we are looking for someone who is ready to dive in and have a direct impact on sales growth and development.

The E-commerce Assistant position is an all-rounder role in a growing jewellery business. The selected candidate will work primarily across digital, stock management, and sales operations. This varied role is based in our Battersea showroom and the successful candidate will report to the Operations Manager.


This is an in-house role and would require you to travel to the office in Battersea.


E-commerce:

  • Taking charge of the online order despatch process, from invoicing and packaging to shipping
  • Tracking orders to make sure they have arrived safely
  • Inventory management on the website and in-house stock levels
  • Handling customer service emails and phone calls
  • Uploading new products to the website and writing copy/ product descriptions
  • Working with director on daily social media
  • Light photo editing and graphic design for ecom banners, social media, POS collateral, and booklets
  • Arranging in-house photo shoots


Stock and Supplier Management:

  • Coordinating with vendors to track and maintain stock levels
  • Overseeing atelier and repair projects with local suppliers
  • Fulfilling orders for Wholesale clientele in a timely manner
  • Liaising with stockists in order to identify their needs
  • Organising shipments in line with client requests
  • Light jewellery making (don’t worry; you will learn if you don’t know already!)


Shop & Sales:

  • Maintaining the shop / office to a high standard (cleaning and organising is required)
  • Acting as the first point of contact for retail and business customers
  • Ensuring that the showroom is merchandised properly, rotating displays every couple of weeks
  • Managing and reordering showroom supplies
  • Booking couriers and assisting answering the office phone
  • Processing orders, creating invoices, and chasing payments
  • General office upkeep & ad hoc duties


Skills and Experience Required:

  • Experience in a fashion retail or wholesale environment is essential
  • Good IT Skills- Intermediate Adobe Photoshop required as well as basic knowledge of Excel
  • Experience with Wordpress/WooCommerce e-commerce system desired, but not essential
  • Ethos or similar stock management system desired
  • Strong interpersonal skills
  • Good telephone manner
  • Polite, friendly, and diplomatic manner
  • Excellent communication skills, both written and verbally
  • Ability to prioritise tasks and excellent attention to detail
  • Ability to work on a wide range of projects to help the overall growth of the business


Note: This job does not require you to work during the weekends.

Opening times: Mon-Fri, 10am-6 pm

Salary: Starting from £21,000 per annum

How To Apply

Please send your CV and cover letter to [email protected]