Zendesk is all about building better customer relationships. Founded in 2007, the CRM (customer relationship management) company helps businesses provide great customer services used by more than 100,000 brands. While its headquarters are in San Francisco, the team are spread across the globe, in offices and remote locations including Montreal, London, Copenhagen, Dublin, Krakow and Singapore. Among its workforce is Zendesk Design – a group of nearly 200 people responsible for bringing the brand and its product to life, working across teams including product design, brand design and design operations. Here, design programme manager Alexa Herasimchuk gives us the lowdown on what it’s really like to work at Zendesk, before we get to know more of the team.